How Columbus Plumbing Help handles the information shared on a call or by email — in plain language, in ten short sections.
Columbus Plumbing Help operates a phone intake and matching service that connects callers in its 18-city central Ohio service area with independent local plumbing professionals. This page explains what information the service handles when you call or write, and what happens to it. Columbus Plumbing Help is not a direct service company; the plumbers matched through the line are independent professionals.
When you call the intake line, we record the details you share about your plumbing problem: the nature of the issue, where in the home it appears, when it started, and the service address or nearest cross street needed to match your job with a plumber who serves your area. We also keep the phone number you call from, as part of the call record.
If you contact us by email, we receive your email address and the contents of your message. Email is intended for non-urgent questions; the same handling described on this page applies to it.
Call and message information is used for one purpose: matching your job with an independent local plumbing professional and enabling that professional to contact you and confirm the scope of work. It is also used in aggregate, without identifying details, to understand which services and cities the line is serving well.
Your job details are shared with the independent plumbing professional matched to your call, so they can contact you and do the work. We do not sell caller information, and we do not share it with marketers or unrelated third parties.
Calls to the intake line may be recorded and retained for quality, training and match-verification purposes, as is standard for call-matching services. Records are retained only as long as they serve those purposes.
This website may use privacy-respecting analytics to understand which pages are read and which cities and services callers look for. Analytics data is aggregated and is not used to identify individual visitors. The site carries no advertising trackers and no contact forms.
You may ask what information the service holds from your call and ask for it to be deleted, by writing to the email address on the contact page. Deletion requests are honored for records the service controls; the matched plumber's own job records are that professional's business records.
Information handled by the service is stored with access limited to the people who operate the intake line. No method of storage is perfect, but access is restricted to operational need.
If this policy changes, the updated text will be posted on this page with the revision date. The version published here is the version that applies.